FAQ

Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and estimated delivery times will be calculated at checkout.

What are your payment options?
We accept:

  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • PayPal
  • Direct Bank Transfers (for wholesale orders)

Do you offer refunds or exchanges?
Due to the handmade nature of our products, we do not offer refunds. However, exchanges may be considered if an item is defective or damaged upon arrival.

How long does it take to receive my order?

  • Ready-to-ship items: 7-14 business days (depending on location).
  • Made-to-order/custom items: 3-6 weeks for production and delivery.
  • Bulk/wholesale orders: Production time varies based on order size.

Materials & Sustainability

What materials do you use?
We prioritize natural, upcycled, and sustainable materials, including:

  • Organic cotton, wool, and handwoven fabrics
  • Recycled metals (silver, brass, copper)
  • Natural dyes and non-toxic processing methods

How do you ensure ethical production?

  • Direct collaboration with artisans (no intermediaries).
  • Fair wages and safe working conditions.
  • Environmentally responsible practices (low waste, biodegradable materials).

How are your items packaged?
We use plastic-free, eco-friendly packaging made from recycled and biodegradable materials.

Customization & Wholesale

Do you offer custom-made items?
Yes! We accept custom orders for clothing, jewelry, and textiles. Customers can request:

  • Specific fabric colors and patterns
  • Personalized embroidery and embellishments
  • Custom sizing and tailoring

14. Can businesses collaborate with or stock Mother Sapera products?
Yes! We offer wholesale and collaboration opportunities for ethical fashion brands, boutiques, and creative businesses. Contact us for partnership inquiries.

15. Do you accept bulk orders for events or cultural projects?
Yes, we create custom bulk orders for events, performances, and special projects that align with our ethical values.

Community & Cultural Significance

16. How does my purchase support the Kalbeliya community?
Each purchase directly funds:

  • Fair wages for artisans and sustainable employment.
  • Education programs for Kalbeliya children.
  • Skill-building initiatives in sewing, jewelry-making, and craftwork.
  • Community projects focused on healthcare, housing, and food security.

17. Can I visit the artisans or learn about the process?
Yes! We offer cultural immersion experiences, where visitors can meet artisans, learn traditional crafts, and experience Kalbeliya culture firsthand.

18. How can I stay updated on new collections and projects?
Follow us on social media and sign up for our newsletter for updates on new launches, artisan stories, and impact reports.